"There are many things I love about my job, not the least of which is that no two days are the same. I know that each day we will be engaging with people in the community who require support, but I never know exactly what each day will bring. Understanding this, we have spent the last 20 years ensuring we have the systems and the people in place to be able to respond to whatever challenges arise, 24 hours a day, 365 days of the year." - From CEO's Report